Accessibility Statement
The company is committed to creating a positive service experience for all its customers in every interaction they have with it.
In accordance with this perception of the company and in accordance with the provisions of the Equal Rights for Persons with Disabilities Law, 1998, and its regulations, the company implements accessibility adjustments on its website with close support from accessibility consultants and other professional parties, in a manner that will allow full, fast, and efficient service provision through the website also to customers with disabilities.
Accessibility Arrangements
As a digital company, we provide services to our customers through a variety of accessible communication channels - via phone, internet, and various other digital services, inviting all our customers to contact us through one of these communication channels and receive services in the most convenient and suitable channel for each customer. Our company does not have a physical reception.
Accessible Customer Service
All company employees who provide service to the company's customers have undergone training and education regarding service provision to people with disabilities and received tools regarding accessible service provision and handling customer inquiries. The voice response has been made accessible so that the information is recorded in clear language and without background music. There are alternative means to contact the call center: you can click here and send a message via email or contact us by mail at 42 Hatzvi Street, Tel Aviv.
Accessible Website
Our company has made accessibility adjustments to the website in a way that allows people with disabilities and older adults to browse with the same level of efficiency and enjoyment as all other surfers.
Information on Website Accessibility:
This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 2013, subject to the following reservations:
The accessibility adjustments were made according to the recommendations of the Israeli Standard (SI 5568) for web content accessibility at the AA level and the international WCAG2.0 document.
The tests were examined for the highest compatibility for several browsers.
The website provides a semantic structure for assistive technologies and support for the commonly accepted usage pattern for operation with a keyboard using the arrow keys Enter and Esc to exit from menus and windows.
Compatible with common browsers.
Compatible with the NVDA and JAWS screen reader software.
Ways to contact us for requests and suggestions regarding web accessibility improvement
We make every effort to make all components of the website as accessible as possible to allow a good browsing quality for all users.
If you still encounter any issue or malfunction regarding accessibility, we would appreciate it if you could inform us through the Contact Us page and we will make every effort to find you a suitable solution and address the issue as soon as possible.
The accessibility coordinator appointed by the company is: Ms. Tami Par.
Contact methods: Phone: 073-2016273 Fax: 077-5558320 Email: service@loanwise.co.il
Last update date: 13/05/2025